Privacy Policy – Heydudp

At Heydudp, we understand that your privacy is as important as finding the perfect pair of shoes—whether you’re browsing wide-width hiking boots, ordering slip-on loafers, or sharing your shoe size preferences for personalized recommendations. We’re committed to protecting the personal information you share when you visit our website (Heydudp.com), purchase our footwear, or interact with our customer service team. This Privacy Policy explains how we collect, use, store, and safeguard your data, so you can shop for shoes with confidence. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We only collect personal information that is necessary to enhance your shoe-shopping experience, fulfill your orders, and provide tailored support. The information we gather falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that cannot be linked to you).

1.1 Personal Information

We collect this information when you voluntarily provide it to us, such as during account creation, checkout, or communication with our team. Examples include:

  • Contact Details: Full name, email address (e.g., for order updates or reaching us at [email protected]), phone number (optional, for delivery notifications or urgent questions about your sneaker order), and shipping/billing addresses (to ensure your shoes—whether a pair of canvas sneakers or waterproof boots—arrive at the correct location).
  • Account Information: If you create a user account, we collect your chosen username, encrypted password, and preferences (e.g., saved shoe sizes—“US 10 Wide”—or favorite styles—“commute loafers”—to tailor product recommendations, or wishlist items like limited-edition running shoes).
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details. Critical Note: We do not store full payment details—this data is securely processed by our third-party payment providers (e.g., Stripe, PayPal) who comply with global security standards (PCI DSS) to protect your financial information.
  • Shoe Preferences & Fit Data: Information you share about your shoe needs (e.g., “flat feet,” “needs arch support,” “prefers slip-on styles”) or fit details (e.g., past orders of wide-width shoes, feedback on how a pair of heels fit) — whether through account settings, the “Fit Finder” tool, or conversations with customer service (e.g., asking about hiking boot traction for rocky trails).
  • Communication Data: Records of emails, live chat messages, or phone calls with our team (e.g., inquiries about shoe break-in tips, feedback on a pair of sandals, or return requests for ill-fitting loafers)—used to resolve issues, track support requests, and improve our service.

1.2 Non-Personal Information

This information is collected automatically when you browse or use our website, and it helps us optimize site functionality and understand user behavior related to shoe shopping. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and website navigation details (e.g., pages visited—like the “running shoes” category, time spent on a hiking boot product page, or links clicked for shoe care guides).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like a pair of leather oxfords, or filtered search results for “waterproof winter boots”), track browsing activity, and analyze site traffic. You can disable cookies in your browser settings, but this may limit features like saving your shoe size or accessing personalized recommendations.
  • Aggregated Data: Anonymous, grouped information such as “60% of users browse sneakers before boots” or “most customers with wide feet check for ‘Wide Width’ labels in product descriptions”—used to improve product offerings (e.g., expanding our wide-width line), website design (e.g., highlighting popular commute shoes on the homepage), and marketing strategies (e.g., creating guides for “choosing the right running shoe for flat feet”).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your shoe-shopping needs and our commitment to providing quality footwear and service. Key uses include:

  • Fulfilling Orders: To process your purchases, arrange delivery (e.g., using your shipping address to send a pair of wedding heels), send order confirmations and tracking updates (critical for time-sensitive needs like a new pair for a trip), and handle returns/exchanges (e.g., verifying your order number to process a refund for tight sneakers).
  • Providing Personalized Support: To assist with your inquiries (e.g., using your shared fit data to recommend arch-supportive loafers), resolve issues (e.g., troubleshooting a broken zipper on boots), and offer tailored advice (e.g., suggesting waterproofing sprays for leather shoes in rainy climates).
  • Personalizing Your Experience: To recommend shoes that match your fit, style, or past purchases (e.g., “You bought our wide-width hiking boots—you might also like this pair of wide-width trail sneakers” or “Based on your love for slip-ons, try our new canvas loafers”), customize the “Fit Finder” tool to your needs, and show relevant content (e.g., blog posts about “how to measure your foot for online shoe orders”).
  • Marketing Communications (With Your Consent): To send you updates about new shoe styles (e.g., “New running shoes with extra cushioning now available”), exclusive promotions (e.g., “20% off all commute shoes”), or educational content (e.g., “shoe care tips for leather boots”)—only if you opt in to receive marketing emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal or aggregated data) and make enhancements to our website (e.g., simplifying the checkout process for last-minute shoe orders), product selection (e.g., adding more narrow-width styles based on customer requests), and customer service (e.g., training our team to better answer questions about shoe fit for flat feet).
  • Compliance with Legal Obligations: To meet legal requirements such as processing tax documents, verifying age (if applicable for certain products), or responding to valid government requests (e.g., court orders).

3. How We Store & Protect Your Information

We take the security of your personal information as seriously as we take the durability of our shoe soles. We use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Your personal information is stored on encrypted servers with restricted access—only authorized Heydudp team members (who are trained on data security) can access this data, and only for legitimate purposes (e.g., processing an order for wedding heels or assisting with a shoe fit question).
  • Data Retention: We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., retaining order history for warranty claims on boots or sneakers) or as required by law. After this period, we securely delete or anonymize your data (e.g., removing your name and email from order records while keeping aggregated data for analysis).
  • Payment Security: As noted earlier, we do not store full payment details. All payment transactions are processed through PCI DSS-compliant providers, which use advanced encryption to protect your financial information—so you can shop for shoes with confidence.
  • Security Updates: We regularly update our website and systems to address potential vulnerabilities (e.g., patching software, updating firewalls) and protect against cyber threats like malware or phishing—ensuring your data stays safe, even when you’re browsing our site from public devices.

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share your data with trusted partners who help us deliver our services, and these partners are required to protect your information and use it only as instructed by Heydudp. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers who process your payment to complete your order—they receive only the information needed to process the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, or FedEx who deliver your shoes—they receive your shipping address and contact details (if needed for delivery notifications, like alerting you when your running shoes arrive).
  • Customer Service Tools: Platforms (e.g., Zendesk) that help us manage support tickets and communicate with you—they access your name, email, and order details only to assist with your inquiries (e.g., helping you track a missing pair of sandals).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic and user behavior—they use non-personal or aggregated data (e.g., page views, device type) and do not have access to your personal information (e.g., name, email).
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, government investigation) or to protect our rights (e.g., preventing fraud, addressing unauthorized use of our website to purchase shoes with stolen payment methods).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise the following rights—whether you’re updating your shoe size preferences or adjusting your privacy settings:

  • Access Your Information: You can request a copy of the personal information we hold about you (e.g., order history, saved shoe preferences, or communication records) by emailing [email protected]. We will provide this information within 30 days of your request.
  • Correct Inaccuracies: If your information is outdated or incorrect (e.g., a changed shipping address, updated shoe size), you can update it through your user account or contact us to make changes.
  • Delete Your Information: You can request to delete your personal information (e.g., closing your account, removing your order history) by emailing us. We will fulfill this request unless we are required by law to retain certain data (e.g., tax records or warranty information for a pair of boots you purchased).
  • Opt Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us to remove you from our marketing list. This will not affect essential communications (e.g., order confirmations, shipping updates for your shoes).
  • Withdraw Consent: If you previously consented to a specific use of your information (e.g., sharing your shoe fit data for personalized recommendations), you can withdraw your consent by emailing us—we will stop using your information for that purpose immediately.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will immediately delete that data. If you believe your child has shared information with us, please contact [email protected] to request removal.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology—just like we update our shoe designs to meet new fit and style needs. When we make changes, we will:

  • Post the updated policy on our website (Heydudp.com) with a new “Last Updated” date at the top.
  • Notify registered users via email (to the address linked to their account) if the changes are material (e.g., new ways we collect or use information, updates to data sharing practices).

We encourage you to review this policy periodically—especially before purchasing a new pair of shoes or updating your account preferences—to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., accessing your data, updating your shoe preferences, reporting a privacy issue), please contact us at:

We will respond to your inquiry within 24-48 business hours and work to resolve any issues to your satisfaction—so you can focus on what matters most: finding comfortable, stylish shoes for every step.