Terms of Purchase – Heydudp

These Terms of Purchase (“Terms”) govern your purchase of footwear products (including but not limited to work loafers, hiking boots, casual sneakers, formal heels, wide-width shoes, and custom orthopedic footwear) from Heydudp (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before completing your purchase.

1. Order Acceptance & Formation

Order Submission: When you add footwear to your cart, enter shipping details, and submit payment, you submit a binding offer to purchase the selected items at the listed price. This offer is subject to our acceptance.
Order Confirmation: Immediately after submission, you’ll receive an “Order Acknowledgment” email confirming we’ve received your order. This does not constitute acceptance—your order is only accepted once we send a “Shipping Confirmation” email (with a tracking number). At this point, a legally binding contract between you and Heydudp is formed.
Order Rejection: We reserve the right to reject or cancel orders at our discretion, without liability, for reasons including:
Incorrect pricing or product details (e.g., website errors, typographical mistakes in shoe size ranges or material descriptions—e.g., labeling a synthetic shoe as “genuine leather”).
Insufficient inventory (e.g., a limited-edition sneaker style selling out unexpectedly, or wide-width hiking boots being out of stock due to high demand).
Suspected fraudulent activity (e.g., unauthorized payment methods, duplicate orders with suspicious shipping addresses for high-value items like premium leather boots).
Inability to verify your shipping or payment information (e.g., mismatched billing and shipping addresses, declined payments due to insufficient funds).

If your order is rejected, we’ll notify you via email within 2 business days and issue a full refund for any payments already processed (per Section 6 below).

2. Product Information & Pricing

Accuracy of Details: We strive to provide accurate descriptions, images, and specifications for all footwear (e.g., size charts for wide-width shoes, material breakdowns for vegan sneakers, traction details for hiking boots, and heel height for formal shoes). However, minor discrepancies may occur—for example, slight color variations in product images due to screen display differences, or subtle fit adjustments between shoe batches (common with handcrafted footwear). If you receive a product that differs materially from its listed description (e.g., a “waterproof” boot that leaks in light rain, or a “wide-width” shoe that fits narrow), contact [email protected]—we’ll resolve it with a replacement, full refund, or discount on a future purchase.
Pricing: All product prices on the Website are displayed in United States Dollars (USD) and include applicable U.S. state or local sales taxes (where required by law). Prices are subject to change without notice, but we will charge the price listed at the time you submit your order (provided the order is accepted). If a pricing error is discovered after your order is accepted, we’ll notify you immediately and offer the choice to either cancel the order for a full refund or proceed with the purchase at the correct price.
Promotions & Discounts: Any promotional offers, coupon codes, or limited-time discounts (e.g., “20% off all running shoes,” “free shoe inserts with $75 purchase”) must be applied at checkout to be valid. Promotions are limited to one per order (unless stated otherwise) and may have eligibility restrictions—for example, excluding final sale items or custom orthopedic shoes. We reserve the right to modify, extend, or terminate promotions at any time without notice—even if the promotion is still displayed on the Website.

3. Payment Terms

Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Heydudp gift cards (where applicable). All payment methods must be issued in USD and authorized for international transactions (if you are purchasing from outside the U.S.).
Payment Authorization: By submitting your payment details, you authorize Heydudp (or our third-party payment processors, such as Stripe or PayPal) to charge the full order amount (including product prices and any applicable taxes) to your selected payment method. We may pre-authorize your payment method to verify funds availability before processing your order—this pre-authorization will be released within 3-5 business days if your order is rejected or canceled.
Payment Security: All payment transactions are processed through PCI DSS-compliant platforms to ensure the security of your financial information. Heydudp does not store full credit card details or sensitive payment data—see our Privacy Policy for more information on how we protect your payment-related information.
Payment Issues: If your payment is declined, we’ll notify you via email and provide instructions to resolve the issue (e.g., updating your card expiration date, using an alternative payment method, contacting your bank to lift a hold on footwear purchases). You must resolve the payment issue within 48 hours of notification; otherwise, your order may be canceled, and you may need to re-submit the order if the product is still in stock.

4. Shipping & Delivery

Order Processing Time: We will process your order within 1-3 business days of receiving your authorized payment (excluding weekends and U.S. public holidays). Processing includes verifying inventory, inspecting products for defects (e.g., ensuring stitching is secure, zippers work smoothly, and shoe inserts are intact), and packaging items safely (e.g., wrapping leather shoes in tissue paper, stuffing boots to maintain shape, and using reinforced boxes to prevent damage during transit).
Delivery Timeline: Once your order is shipped, you can expect delivery within 6-12 days from the date of the Shipping Confirmation. Delivery times may be extended by factors outside our control, such as customs delays (for international orders), carrier disruptions due to extreme weather (e.g., snowstorms affecting boot deliveries), or high shipping volumes during peak footwear seasons (e.g., back-to-school or holiday shopping)—we will notify you via email if we anticipate a significant delay (e.g., a 3+ day extension beyond the estimated timeline).
Global Free Shipping: Heydudp offers free shipping on all orders worldwide—no minimum order value is required, and no additional shipping fees will be charged at checkout or after order placement. This includes both domestic (U.S.) and international orders, with no exceptions (e.g., even for bulk orders of 5+ pairs or bulky items like winter boots).
Delivery Responsibility: We will provide a tracking number via the Shipping Confirmation email, which you can use to monitor your package’s progress on the carrier’s website (e.g., USPS, UPS, DHL). Risk of loss or damage to the products passes to you upon delivery (i.e., when the carrier confirms the package is “Delivered” or left at your designated shipping address). If you have not received your package within 15 days of the Shipping Confirmation, please contact us at [email protected] (see our Shipping Policy for details on resolving missing packages).
Customs & Duties (International Orders): For international orders, you may be responsible for local customs duties, taxes, or import fees imposed by your country’s authorities. These charges are not included in your order total and must be paid directly to the customs office or carrier upon delivery. Heydudp is not liable for delays, additional costs, or order rejection due to non-payment of customs fees—we recommend checking your country’s customs regulations for footwear (e.g., restrictions on leather products or steel-toe boots) before placing an international order.

5. Returns

Return Eligibility: You may return any unused, unopened, or lightly used footwear for a refund or exchange within 60 days of the delivery date, provided the product(s) meet the following conditions:
Unopened/unused shoes: Must be in original packaging with all tags, shoe inserts, dust bags, and laces intact. The outsole (bottom of the shoe) must have no scuffs, dirt, or wear—this ensures the shoes are safe for resale.
Lightly used shoes: Eligible only if you tested them briefly (e.g., wore them indoors for 1-2 hours, took a short walk around the block) and they show no visible signs of use (no creases in the upper, no marks on the sole, no fraying on laces or straps). Shoes worn for extended periods (e.g., a full workday), on rough terrain (e.g., hiking trails), or with visible wear (e.g., scuffed toes) are not eligible for return—unless they have a manufacturing defect.
Exceptions: The following products are non-returnable unless they arrive defective or damaged:
Final sale items (clearly marked “Final Sale” on the product page, e.g., clearance sneakers, discontinued boots, or custom-engraved shoes).
Customized or made-to-order footwear (e.g., shoes with custom orthopedic inserts, tailored widths beyond standard “Wide” or “Narrow” options).
Shoe accessories (e.g., replacement laces, waterproofing sprays) that have been opened—for hygiene and safety reasons.
Return Process: To initiate a return, email our customer service team at [email protected] with your order number, the product(s) you wish to return, and a brief reason for the return. We will provide you with a prepaid return shipping label (for all orders, domestic and international) and step-by-step instructions. You must ship the product(s) back to us within 14 days of receiving the return label—failure to do so may result in your return request being denied.
Return Inspection: Once we receive and inspect the returned product(s) (usually 3-5 business days after delivery to our warehouse), we’ll confirm eligibility. If the product does not meet the return conditions (e.g., it’s heavily used, packaging is missing), we’ll notify you via email and offer the option to have the product shipped back to you at your expense or donated on your behalf (no refund will be issued).

6. Refunds

Refund Eligibility: Refunds will be issued only for products that meet the return eligibility criteria outlined in Section 5, or for orders that are canceled by Heydudp (e.g., due to inventory shortages, pricing errors, or fraudulent activity).
Refund Processing Time: Once we receive and inspect your returned product(s) (or confirm order cancellation), we will initiate your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:
Credit/debit cards: 5-7 additional business days (processing times vary by bank—some may post the refund sooner, while others take the full window).
PayPal: 2-3 additional business days (funds usually appear in your PayPal balance within this period).
Gift cards: 1-2 additional business days (refunds are credited to the original gift card or a new one if the original is lost—we’ll send the new gift card code via email).
Refund Amount: You will receive a full refund of the product price (in USD), excluding any customs duties or taxes you paid (these are non-refundable by Heydudp and must be claimed directly from your local customs office). If you used a coupon code or promotional discount for your purchase, the refund will reflect the discounted amount you paid (not the original retail price). We do not refund shipping costs (though global free shipping means no shipping fees are charged to begin with).

7. Cancellations

Order Cancellations by You: You may cancel your order only if we have not yet shipped it (i.e., before you receive the Shipping Confirmation). To cancel, email us at [email protected] with your order number and a clear request to cancel. If your cancellation is approved, we will issue a full refund within 5-10 business days. Once your order has shipped, you cannot cancel it—you must follow our return process (outlined in Section 5) to request a refund once you receive the package.
Order Cancellations by Heydudp: We may cancel your order at any time (before or after shipping) if:
The product is discontinued or unavailable due to unforeseen inventory issues (e.g., a manufacturer shortage of a key material for vegan sneaker uppers).
We discover a material error in the product description or pricing after accepting the order.
We suspect fraudulent activity or a violation of these Terms (e.g., using a stolen credit card to purchase high-value footwear like premium leather loafers).

If we cancel your order after shipping, we will arrange for the product to be returned to us at our expense and issue a full refund within 5-10 business days of receiving the returned product.

8. Limitation of Liability

Product Warranty: All Heydudp footwear comes with a 30-day quality warranty from the date of delivery, covering defects in materials or workmanship (e.g., loose stitching, broken zippers, peeling soles, or uneven padding). This warranty does not cover:
Normal wear and tear (e.g., scuffed soles from walking, creases in leather, or worn-down insoles—this is expected with regular use, and we’ll share tips to minimize it).
Damage from improper use or storage (e.g., wearing canvas sneakers in deep mud, using harsh cleaners on suede, or storing boots in damp conditions that cause mold).
Fit issues due to incorrect size selection (unless the shoe was mislabeled—e.g., a “size 10” shoe that measures as a size 9).
Limitation of Damages: To the maximum extent permitted by law, Heydudp shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products, including but not limited to:
Damages from missed events or disruptions (e.g., a delayed pair of wedding heels causing you to miss a fitting).
Damages from foot discomfort or injury (unless caused by a product defect or mislabeling—e.g., a boot with a sharp internal seam that causes blisters).
Damages from lost profits or business opportunities (e.g., a restaurant staff member missing shifts due to delayed delivery of work shoes).

Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the product(s) in question. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

9. Changes to These Terms

Heydudp reserves the right to modify these Terms at any time. When we make changes, we will:

Post the updated Terms on the Website (Heydudp.com) with a new “Last Updated” date at the top.
Notify registered users via email (to the address associated with their account) if the changes are material (e.g., updates to refund timelines, shipping policies, or payment terms).

Your continued use of the Website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically (e.g., before purchasing a new pair of shoes for a special occasion) to stay informed of any changes.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at [email protected]. We will respond within 24-48 business hours and work to resolve your issue in a fair and timely manner.