Shipping Policy – Heydudp

At Heydudp, we understand that getting your new shoes—whether they’re work loafers, hiking boots, or casual sneakers—safely and on time matters. We prioritize careful handling and reliable delivery for every pair, from protecting leather uppers to securing structured boot shafts during transit. This Shipping Policy outlines our shipping coverage, processing timelines, delivery methods, costs, and other key details to keep you informed throughout the process.

1. Shipping Coverage

We currently offer shipping to the following regions. If your location isn’t listed, please contact our customer service team at [email protected] for more information on potential shipping arrangements for footwear:

Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. territories like Guam. We also deliver to APO/FPO addresses for military customers (note: delivery to APO/FPO locations may have extended timelines due to military logistics, especially for bulkier items like winter boots).
International Shipping: Canada, United Kingdom, Australia, most countries in the European Union (such as Germany, France, Italy, Spain), Japan, New Zealand, and South Korea. Note: International shipping may be subject to local customs duties, taxes, or import fees—these charges are the responsibility of the recipient and are not included in your order total or shipping cost. Additionally, some countries have restrictions on footwear materials (e.g., animal-based leathers) or shoe types (e.g., steel-toe work boots)—we’ll notify you if your order includes a restricted item before processing.

2. Order Processing Time

Before your shoes ship, we take extra care to prepare and inspect each pair to ensure they arrive in perfect condition—no scuffed soles, bent laces, or damaged packaging. Here’s what to expect:

Standard Processing: Most orders are processed within 1-3 business days (Monday to Friday, excluding weekends and U.S. public holidays). Processing includes:
Verifying inventory (e.g., checking stock for your chosen wide-width running shoes or waterproof hiking boots).
Inspecting products for defects (e.g., ensuring stitching is secure, zippers work smoothly, and shoe inserts are intact).
Packaging items safely: Delicate leather shoes are wrapped in tissue paper and placed in dust bags before being boxed; structured boots are stuffed with paper to maintain their shape; and all pairs are packed in reinforced shoe boxes with filler to prevent shifting during transit (critical for avoiding creases in uppers or damage to laces).
Extended Processing: During peak periods—such as holiday seasons (e.g., Christmas, Black Friday), back-to-school sales, or new product launches (e.g., limited-edition sneakers)—processing time may extend to 3-5 business days. We’ll notify you via email if your order is affected by delays, including a new estimated shipping date.
Large or Specialized Items: For bulk orders (e.g., 5+ pairs for a family or team) or specialized footwear (e.g., custom orthopedic shoes, steel-toe boots), processing time may be 2-4 business days to account for extra inspection (e.g., verifying orthopedic inserts) and custom packaging. We’ll share tracking details as soon as the order is ready to ship.

3. Shipping Methods & Delivery Timelines

Once your order is processed, we’ll ship it using trusted carriers that specialize in delivering footwear—ensuring pairs of all types (from lightweight sneakers to heavy-duty boots) arrive safely. You can select your preferred shipping method at checkout, and delivery timelines will vary based on your location and the method chosen.

3.1 Domestic Shipping (U.S.)

We offer three shipping methods for U.S. orders, each designed to balance speed, cost, and shoe protection:

Standard Shipping: Delivered via USPS Ground or UPS Ground, this method typically takes 3-7 business days for delivery to most U.S. locations. It includes basic tracking and delivery confirmation, so you can monitor when your shoes (e.g., a pair of canvas slip-ons or work loafers) will arrive. This is a cost-effective option for non-urgent orders, especially for heavier items like winter boots or hiking footwear.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air, this method reduces delivery time to 2-3 business days. It’s ideal if you need your shoes sooner—for example, a replacement pair of work shoes after yours wore out, or a new set of sneakers for an upcoming trip. Expedited shipping includes detailed tracking, signature confirmation (optional, upon request), and extra padding in boxes to protect delicate materials like suede.
Overnight Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air, this method ensures next-business-day delivery for orders placed before 12 PM ET (Monday to Friday). Overnight shipping is available for most U.S. locations (excluding remote areas like Alaska, Hawaii, and U.S. territories—for these, delivery may take 2 business days). It includes real-time tracking, mandatory signature confirmation (to prevent theft of high-value items like premium leather boots), and insurance for orders over $150.

3.2 International Shipping

For international orders, we offer two shipping methods to accommodate different delivery needs and shoe types:

Standard International Shipping: Delivered via USPS International Priority or DHL Economy, this method generally takes 7-14 business days to reach most destinations. It includes basic tracking (though tracking may be limited once the package leaves the U.S.) and customs clearance assistance—we’ll include all necessary documentation (e.g., product material lists, value declarations) to help your order pass through customs smoothly. This method is best for smaller, non-urgent items like casual sneakers or sandals.
Express International Shipping: Delivered via DHL Express or FedEx International Priority, this method speeds up delivery to 3-5 business days for most countries. It’s recommended if you need your shoes quickly (e.g., a pair of formal heels for a wedding abroad) or for larger items like hiking boots—express shipping includes door-to-door delivery, detailed customs clearance support, and insurance for orders over $200. Note: Delivery times may be extended by customs delays (especially for leather shoes or footwear with metal components), but we’ll help you resolve any customs-related issues if they arise.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your shipping location, the weight and size of your order (e.g., a single pair of sneakers vs. two pairs of boots), and the shipping method you select. Below are our standard cost guidelines (subject to change based on carrier rates, fuel surcharges, or shoe type):

4.1 Domestic Shipping (U.S.)

Standard Shipping: Costs range from $5.99 to $14.99. Small, lightweight orders (e.g., a single pair of canvas sneakers or flats) start at $5.99, while medium-sized orders (e.g., a pair of leather loafers or running shoes) range from $8.99 to $11.99. Large or heavy orders (e.g., winter boots, hiking boots, or bulk pairs) may cost $12.99 to $14.99 due to their weight and packaging requirements.
Expedited Shipping: Costs range from $14.99 to $29.99. Small orders start at $14.99, medium orders range from $19.99 to $24.99, and large/heavy orders (like boots) may cost $25.99 to $29.99—reflecting the faster transit and extra handling for delicate materials.
Overnight Shipping: Costs range from $29.99 to $49.99. Small orders start at $29.99, medium orders range from $34.99 to $39.99, and large/heavy orders may cost $44.99 to $49.99—due to the premium for next-day delivery and specialized protection for high-value shoes.

4.2 International Shipping

Standard International Shipping: Costs range from $19.99 to $44.99. Shipping to nearby countries (e.g., Canada) starts at $19.99 for small orders, while shipping to distant countries (e.g., Australia, Japan) ranges from $29.99 to $39.99 for medium orders. Large/heavy orders (like boots) may cost $44.99 due to international weight limits.
Express International Shipping: Costs range from $49.99 to $89.99. Shipping to nearby countries starts at $49.99 for small orders, while shipping to distant countries ranges from $69.99 to $79.99 for medium orders. Large/heavy orders may cost $89.99—reflecting the faster delivery, customs support, and insurance for high-value footwear.

You can view the exact shipping cost for your order before completing checkout: simply add your desired shoes to the cart, enter your shipping address, and select a shipping method—the total shipping cost will be displayed in the order summary.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS Tracking, UPS Tracking, DHL Tracking). You can use this link to:

Check the real-time status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date (updated by the carrier based on transit progress—especially helpful for time-sensitive needs like a new pair of work shoes).
Track the package’s location (for most methods, this includes city-level or neighborhood-level updates; for bulk orders, you’ll see terminal pickup and delivery milestones).

If your tracking number isn’t updating, or if it shows “Label Created” but no further movement for more than 3 business days (domestic) or 7 business days (international), please contact us at [email protected]. We’ll follow up with the carrier to resolve the issue—this may include locating the package, requesting a delivery update, or arranging a replacement if the package is lost.

6. Missing or Lost Packages

We take responsibility for ensuring your shoes reach you safely—whether it’s a pair of sneakers or a high-value set of leather boots. If your package is marked as “Delivered” but you haven’t received it, or if it’s declared lost by the carrier, here’s how we’ll help:

Marked as Delivered but Not Received:

First, check with neighbors, building managers, or mailrooms—carriers sometimes leave packages with these parties to avoid theft, especially if the shoe box is too large for a mailbox.
Wait 24 hours—occasionally, carriers mark packages as “Delivered” a day early, and they may arrive the next business day.
If you still haven’t received the package after 24 hours, contact us at [email protected] with your order number and tracking number. We’ll file a delivery investigation with the carrier and provide you with updates every 2-3 days. If the carrier confirms the package is missing, we’ll either reship your order (with expedited shipping at no extra cost) or issue a full refund (per your preference).

Lost by the Carrier: If the carrier declares your package lost (usually after 7 business days of no tracking updates for domestic orders, or 14 days for international orders), we’ll resolve the issue within 48 hours. For small orders like sneakers, we’ll ship a replacement immediately; for specialized items like custom orthopedic shoes, we’ll coordinate with the manufacturer to expedite a new pair. If you prefer a refund instead, we’ll process it within 1-3 business days.

7. Address Changes & Cancellations

If you need to change your shipping address or cancel your order after it’s been placed, please act quickly—we process orders fast to get your shoes to you in time for your needs.

Address Changes: Contact us at [email protected] within 12 business hours of placing your order. We can only update the address if your order hasn’t left our warehouse yet. If the order has already shipped, we cannot change the address—you’ll need to contact the carrier directly to request a redirect (note: carriers may charge a fee for this service, and we are not responsible for packages delivered to the original address).
Cancellations: To cancel an order, email us at [email protected] with your order number and a clear request to cancel. We can only cancel orders that haven’t been processed or shipped (typically within 1-3 business days of placement). If the order has already shipped, you’ll need to follow our Refund Policy to return the package for a refund once you receive it. For bulk or custom orders that are in the process of being packaged, cancellation may incur a small fee to cover partial packaging costs—we’ll notify you of this before processing the cancellation.

8. Restricted Items & Special Considerations

Certain types of footwear may be subject to shipping restrictions due to safety regulations or carrier policies. Here are key considerations:

Hazardous Materials: Shoes with steel toes, metal shanks, or other metal components may be subject to additional screening (especially for air shipping). We’ll clearly note these restrictions on the product page, and if you add a restricted item to your cart, we’ll adjust the shipping method to comply (e.g., ground shipping only) or notify you if the item can’t be shipped to your location.
Leather & Animal Products: International shipping of leather shoes may require additional documentation (e.g., proof of ethical sourcing) to comply with local regulations. We’ll include this documentation with your order, but we recommend checking your country’s customs rules for animal-based products before placing an international order.
Temperature Sensitivity: Shoes made with delicate materials like suede or certain fabrics may be affected by extreme temperatures (e.g., freezing in winter, heat in summer). During extreme weather, we may delay shipping by 1-2 days to protect the shoes—we’ll notify you of this delay and provide a new estimated shipping date.

9. Contact Us for Shipping Help

If you have questions about shipping—such as checking the status of your order, inquiring about shipping costs for a specific pair of shoes, or resolving a delivery issue—please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and provide personalized assistance, whether it’s tracking a missing pair of sneakers, explaining customs fees for an international order, or helping you select the best shipping method for your new boots.

Thank you for choosing Heydudp—we’re committed to getting your new shoes to you safely and on time, so you can step into your next adventure with confidence.